Introduction

Silshine Trip ("we", "us", "our") operates the website and services at silshinetrip.example (the "Site"). This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding your personal data when you use our travel booking, planning, and related services.

Information we collect

1. Information you provide

• Contact details: name, email address, phone number.
• Booking information: traveler names, dates, preferences, number of travelers, payment details (processed by our payment provider).
• User content: messages, reviews, special requests, uploaded documents (e.g., passport copy) if needed for bookings.

2. Information we collect automatically

• Device & usage data: IP address, browser type, device identifiers, pages visited, search queries, and referral source.
• Cookies and similar technologies used to remember preferences and to analyse traffic.

3. Third-party sources

We may receive limited information about you from partners (for example, travel suppliers or identity verification services) to complete or improve your booking experience.

How we use your information

• To provide and operate bookings, quotes, confirmations, and customer support.
• To process payments (we use third-party payment processors; we do not store full payment card details on our servers).
• To personalize your experience and show relevant travel options and offers.
• To communicate with you about bookings, updates, promotions (with your consent where required).
• To detect, prevent, and address fraud, abuse, security risks, and technical issues.
• To comply with legal obligations and enforce our terms.

Cookies & tracking

We use cookies and similar technologies for essential site functions, analytics, performance, and advertising. Most browsers allow you to control cookies via settings — note that blocking cookies may degrade your experience or prevent booking functionality.

To opt out of targeted advertising, use your browser or device settings or visit industry opt-out resources such as AboutAds.

Sharing & disclosure

We may share personal information with:

• Travel suppliers (hotels, transport providers) and partners to complete reservations.
• Service providers who help operate our Site (payment processors, analytics providers, customer service platforms).
• Authorities or others if required by law, to protect rights, or to respond to legal requests.

We do not sell your personal information for money.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data. However, no system is completely secure — if a breach occurs we will notify affected users and authorities as required by law.

International transfers

Your data may be processed or stored in countries outside your own. When we transfer personal data internationally we will rely on appropriate safeguards (such as standard contractual clauses) as required by applicable law.

Children

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have such data, contact us and we will delete it.

Data retention

We keep personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

Your rights & choices

• Access: You can request a copy of your personal data we hold.
• Correction: You can request correction of inaccurate data.
• Deletion: You may request deletion subject to legal exceptions and our need to retain records for compliance.
• Opt-out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.

To exercise rights, contact us using the details below. We may ask for information to verify your identity before responding.

Third-party links & services

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing information.

Changes to this policy

We may update this policy periodically. When we do, we will post the updated policy with a new effective date. Significant changes will be communicated where required by law.

Contact us

If you have questions, requests, or concerns about this Privacy Policy, contact:

Silshine Trip
Email: privacy@silshinetrip.example
Address: [Your business address here]

If you are in the EU/UK and unhappy with our response, you may have the right to complain to your local supervisory authority.